Do you need help?

Contact us

Please note our privacy policy.

FAQs

What sets you apart from other organic/natural cosmetics brands?

Our aim is to create products that are not only organic and ecological, but also meet the highest standards of effectiveness and quality. That is why we only use the best natural raw materials of the highest quality and choose gentle and minimally invasive processing to preserve the full effect of these ingredients.

Unlike many other organic and natural cosmetics brands, we consistently avoid fillers such as glycerine and instead rely on natural preservation methods to ensure the shelf life and effectiveness of our products. In addition, our oils are not deodorized so as not to change the basic structure and to preserve the full effect of the ingredients.

We are proud to say that our products are not only free from harmful synthetic substances, but are also particularly effective and gentle on the skin and hair.

Which product is suitable for my hair?

When choosing the right hair care products, the focus is on taking your individual needs and hair type into account. In our diverse product range, you will find different options tailored to different hair types and needs.

For example, if you struggle with oily hair or a sensitive scalp, our The Essential One - Alkaline Shampoo could be the ideal choice. For those with dry or damaged hair, our The Milky One - Conditioning Shampoo could be the right solution. If you want to give your hair extra shine, our The Chilled One - Shine Shampoo could be just the thing for you.

In addition to shampoos, we also offer care products such as hair cream, hair mask and conditioner, which can help to optimally care for and nourish your hair. We recommend that you take a look at the product descriptions to find the ideal product for your individual needs.

If you are unsure or need advice, simply contact: office@trueorganiccosmetics.at or write to us using the contact form

How many washes do your shampoos last for?

This is generally difficult to answer because everyone has different hair and hair washing habits.

We recommend 10-15 ml of shampoo per wash. Depending on how often you wash your hair, this can last you up to 1-3 months.

We always recommend using a boar bristle brush with the shampoos so that you can distribute the oils well through the lengths of your hair when you don't want to wash.

In our experience, this allows you to keep your hair beautiful and clean for several days between washes.

How organic are you?

We are proud that our products are certified organic and contain only natural and organic ingredients. Organic certification ensures that our products meet strict guidelines and standards that are verified by independent certification bodies. We work closely with our suppliers to ensure that raw materials are grown sustainably and organically.

Our aim is to offer our customers the best possible products that are not only good for their skin, but also for the environment. Through this certification, we aim to ensure trustworthy quality while contributing to sustainable practices in the cosmetics industry.

Do your products support hair growth?

Hair growth is primarily influenced by genetic factors and can be supported by external influences such as nutrition and care. Our products are specifically designed to care for and nourish the scalp and hair in order to promote healthy and strong hair growth.

A balanced and healthy scalp is crucial for hair to grow thicker and shinier. Targeted purification of the scalp can also activate more hair follicles, which can lead to fuller hair. We use high-quality ingredients to ensure that our products are not only nourishing, but also conducive to optimal hair growth.

Who certified you?

Our products proudly bear the Austria Bio Garantie certificate, one of the most demanding certification bodies in Austria. The Austria Bio Garantie carries out tests and certifications for companies that manufacture products from organic agriculture and organic animal husbandry. Our certification ensures that our products meet the strict standards of the Austria Bio Garantie and are free from harmful chemicals and synthetic additives.

We are particularly proud to offer our customers high-quality and certified organic cosmetic products that not only meet their expectations in terms of quality, but also meet the highest ecological standards.

How does the application differ from conventional products?

At True Organic Cosmetics, we are committed to providing you with products that are easy and convenient to use. Our products have been formulated to be used in a similar way to conventional products. If you already have experience with conventional products, you will not notice any major differences when using our products.

However, some differences may occur due to the natural ingredients and the use of sustainable packaging materials. We therefore recommend that you read the instructions on the packaging of our products carefully before using them. If you have any further questions about using our products, our staff will be happy to help you.

Where do you produce your products?

We are proud that all our products are produced in Austria. Our production facility is equipped with state-of-the-art technology to ensure that our products are manufactured in a clean and hygienic environment.

By producing in Austria, we can not only ensure that all our products meet the high standards and regulations of the EU, but also that the employees at the production facility benefit from fair working conditions. They are paid a collective wage and are subject to Austrian labor law. Not only the quality of our products is important to us, but also the well-being of the people involved in their production. Your satisfaction with our products is important to us, and the origin of our products and the fair treatment of our employees play a crucial role in our commitment to quality and transparency.

What is the shelf life of your products?

The shelf life of our products varies depending on the product type and storage conditions. As a rule, the shelf life of our products is between 6 and 12 months. To preserve the quality of our products, proper storage and attention to use after opening is crucial.

We recommend protecting our products from direct sunlight and high temperatures to ensure optimal shelf life. It is advisable to look at the expiry date on the product packaging to ensure that the product is still in the best condition and can be used.

We care about the freshness and efficacy of our products and we are confident that following these recommendations will ensure the best possible experience for our customers.

How quickly will my order arrive?

On average, your order will leave our warehouse and be on its way to you within 1-2 working days.

Delivery times vary depending on the destination. You can find all the information here.

How is your price made up?

Our products are carefully crafted using high quality, natural and organic ingredients, which are often more costly than the synthetic ingredients used in conventional cosmetic products. We invest in the development and manufacture of our products to ensure that they are both effective and safe.

Our commitment to environmental friendliness is reflected in our sustainable production and use of environmentally friendly packaging solutions. Our prices therefore reflect our values and our commitment to quality, sustainability and customer satisfaction. Every time you buy our products, you not only support your skin, but also our joint efforts for a healthier environment.

What payment options do you offer?

You can pay conveniently with major credit cards such as Visa and MasterCard. We also offer you the option of using PayPal or Klarna Sofort as payment options. We would like to point out that all payments are processed securely and encrypted to ensure the security of your data.

If you have any questions about our payment options, our customer service is always available. We are happy to help you and make sure that your purchase with us goes as smoothly as possible.